FAQ Service – Using the library
Informations on Leipzig University Library during the corona pandemic:
Here are some answers to frequently asked questions about our services:
Do I need to announce my library visit?
I have a disability and would like to use the library. Does Leipzig University Library offer appropriate services?
Yes, we offer services according to your individual needs. You can find detailed information and contact options on the 'Accessibility in our branches' page.
Where is the item I'm looking for? I have its shelfmark but I can't find it.
If you're in the right place but the item still seems to be missing, perhaps it has been misplaced and we haven't noticed yet. Write to email@example.com telling us which item you're looking for and which branch you were in, and we'll start searching.
May I scan, print or copy items?
Yes, this can be done in all branches. For more information please visit the page 'Copy, scan, print'.
Can I use a computer in the library?
Yes, desks with computers are available. Please take note of our information on how to log in under computer workplaces.
How do I get hold of an item that is shown in the catalog as 'bestellbar für Nutzung in der Bibliothek'?
After you have used the 'Request this item' button, delivery timeframes will take effect. You can find these on the branches pages. At the service desk indicated in each case you will then receive the item. There won't be a notification via e-mail.
I'm using a desk and want to take a short break. Am I allowed to do that? What do I have to bear in mind?
Of course you may take a break and move away from your seat at any time. Please leave something of no value behind that indicates use of the space. Please do not leave your valuables unattended.
Please free your desk for others during extended breaks or absences. This applies especially during busy periods.
We would like to work as a study group in a group study room. Are we allowed to do this? What do we have to consider?
The group study room must be booked in advance via room reservation. A maximum of two hours can be booked per day.
Are there parent-child workrooms?
Can I eat and drink in the reading areas?
Drinks in sturdy and tightly closed containers are allowed in the reading areas as long as you do not disturb anyone with them. Please only eat in designated areas and outside the reading areas.
Which lending conditions do apply?
You can find the respective lending conditions on the page 'Access and use of books and items'. These apply at all LUL locations.
What's my PIN for the self-service terminals?
By default, your PIN is your date of birth in the format DDMM. If you haven't set your PIN yet or want to change it, you can do so in your library account.
Do I have to return items to the same branch where I borrowed them?
No, they can be returned at any branch of LUL. This does not apply to interlibrary loans though.
Although I've returned an item at a self-service terminal, it's still showing in my account. What should I do?
Please contact firstname.lastname@example.org and tell us the title of the item, the branch it's from, where you returned it, and your library number.
I'm not in Leipzig at the moment. Can I return items by post?
Yes, returning via post is feasible. We recommend using registered post as you're liable for items until they arrive at the library. Please post them to:
How can I request an interlibrary loan?
Interlibrary loans need to be requested via this portal. Please note that the delivery timeframe depends on the conditions of our partner libraries. For non-university patrons a handling fee of 1,50 € per request applies.
May I renew my interlibrary loans?
Unfortunately, interlibrary loans cannot be renewed. They must be returned by the end of the loan period, otherwise fines will be charged.
Can I pay my fees online?
Online payment is currently not possible. Pay accrued fees by debit card at the automatic pay stations in the Bibliotheca Albertina, the Campus Library, the Library of Education and Sports Science, and the Medicine and Sciences Library.
Outstanding claims whose total amount is more than 10 € can be transferred. To do so, please contact email@example.com.
I don't study at Leipzig University. Can I still register at LUL?
LUL is open to everyone for registration – regardless of affiliation to the university, place of residence and age. Under-16s require a parental permission form [PDF – 46 kB].
I don't have a library card yet and would like to register. What do I have to do?
Please sign up online using one of the forms below. We'll let you know when and where your library card can be picked up.
Patrons with library cards from HMT and HTWK are kindly asked to enquire in person at the service desk.
We haven't answered your question here?
Please contact us via firstname.lastname@example.org or use the chat on this website.